Do ya ever feel like just a complete idiot? Me neither but last night I really screwed up by dispatching a good call to the wrong driver. The goal is to get an even amount of work for all the drivers. It's the measure of a good dispatcher.
Well, what happened is there was one dude who was whining all night even though I thought he was doing pretty well. Someone told me that he was livid about something I had said or done wrong and that word really got to me. How often does a person become livid? Jesus.
The word, that word bounced around in my brain for a while until, finally, I gave the big job to livid man instead of the driver who really deserved it, needed it to make a decent night.
I apologized and tried to explain myself but man when you're wrong you can't hide. I should be able to make things even over the next few nights.
I feel so damn bad. But the lesson here is, well, never feel bad.
Well, what happened is there was one dude who was whining all night even though I thought he was doing pretty well. Someone told me that he was livid about something I had said or done wrong and that word really got to me. How often does a person become livid? Jesus.
The word, that word bounced around in my brain for a while until, finally, I gave the big job to livid man instead of the driver who really deserved it, needed it to make a decent night.
I apologized and tried to explain myself but man when you're wrong you can't hide. I should be able to make things even over the next few nights.
I feel so damn bad. But the lesson here is, well, never feel bad.
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